Exciting improvements to our ordering system
From Monday, 3 February we will be introducing new, time-saving functionality to the Geodesys website.
These updates will allow you to create case matters and link relevant searches on the site to reflect your own ways of working. The updated functionality enables you to:
- Use matter numbers for all your orders
- Link all your searches and compliance checks to this one number
- Include multiple addresses into a single case (ideal for portfolio work)
- Add additional searches to a matter at a later date, if required.
If you've visited our site recently, you may have noticed that the new features have been available in 'Preview' mode. Although we have made the changes as intuitive as possible, you may wish to have a look at the new process in advance. Please use the preview feature to do this.
Preview also allows you to give us ongoing feedback on the ordering experience, which helps inform any future site enhancements.
With the new functionality in place we have plans to enhance our end-to-end conveyancing offer to incorporate pre and post-completion services. Look out for the addition of an SDLT service over the next few months followed by regular enhancements to the site throughout the year.
Frequently Asked Questions
1. At the moment I identify my Geodesys orders by G-reference. Will this still exist
The G-reference is completely replaced by matter number. It still exists in our database however, and will appear in order confirmations, and be listed against individual items on the invoice, along with case matter number. You can still use the G-reference number when speaking to both our customer services and finance teams.
2. How do I access any old orders with a G-ref?
The reference you're provided with when placing the order will now be used as a matter number. You will be able to view approximately three months worth of your old orders when the new functionality goes live.
3. What should I do if I have an issue ordering on the updated site?
In the first instance please contact our customer services team on 0800 085 8050.
4. I use your Concierge Service to order. How will the changes affect me?
Your method of requesting searches for a property will be exactly the same, however we will place the orders on your behalf using the case functionality. If you would like to view or download your orders online you will just need to enter your case matter reference into the search bar to locate your cases and orders.
If you have any questions please contact your account manager or our customer service team on 0800 085 8050.