Frequently Asked Questions

If it is determined that the property is connected to the mains, Anglian Water may backdate the charges for the previous 12 months.

Please contact us so we can look into this and send any evidence you have to support your concern. We will always investigate any claims that the data we use for our searches may be incorrect or needs updating. If proven, we will arrange for the records to be corrected and an updated search will be dispatched.

Our customer service team will investigate all queries and offer help and guidance where required. You can call them on 0800 085 8050.

Anglian Water records test results by postcode zones to monitor the quality of the water. A sample of properties in each zone is tested and if one of these properties fails, then the whole zone is recorded as a failure. The owners of the property that failed will receive a letter informing them of the problem and, if relevant, notification of any corrective action required.

Anglian Water investigates all infringements of drinking water quality standards thoroughly and takes appropriate corrective actions to resolve problems promptly. If there is any risk to public health from the quality of drinking water supplied, the Company informs customers immediately and advises them not to drink the water until the risk had been removed. For more detailed information, visit www.anglianwater.co.uk and select ‘drinking water quality’ from the menu.  This will enable you to search for the water quality test results for your postcode area.

If you have any questions or need anything clarifying in the responses you have received, our customer services team will be happy to help you.

You will need to contact Groundsure. They will be able to advise you. Where reports are determined to be ‘Further Assessment’ you will be able to speak to the Environmental Consultant that personally reviewed the case.

You will need to contact Landmark. They will be able to advise you on what has failed and advise you on information that you can obtain to get the certificate for the property.

Once your environmental report has been sent away as a referral, you should receive a further response within one to two working days. If you have not received it by then, please contact us.

Yes, you can purchase Chancel repair indemnity insurance. The Chancel report includes information about the cover they provide.

If you are currently using Internet Explorer 7, you'll need to upgrade your IE browser version or switch to Chrome or Firefox. Internet Explorer 7 is no longer supported on the website and unfortunately, won't work for you.

If you're using Internet Explorer 8, we would also recommend either upgrading to a more recent IE browser version or changing your browser to Chrome or Firefox to enable a better experience when using the site. (The site will work with IE 8 but the design/layout will not look as it should, having an adverse effect on your ordering experience).

Where we supply a search report to you, it is subject to the general Geodesys Terms, together with (a) the Geodesys Product Terms and/or (b) the Third Party Supplier Terms as applicable to the report(s) you have ordered.

If you order online, you will see there is an 'i' symbol next to each product for you to find out more about the product. Click on the 'i' to view links to the product and/or supplier terms, the product card and a sample search report. You will also be asked to agree to product and/or supplier terms when you confirm your order.

If you use an order form to place your order, please be aware that the general Geodesys Terms and all product/supplier terms can be viewed by visiting here.

Next to each product, you will see there is an 'i' symbol for you to find out more about the product. This is where you can find terms and conditions, the product card and a sample search.

Our customer service team will be able to help on 0800 085 8050, or you can email them at customer.services@geodesys.com. Alternatively, if you would like one of our account managers to visit you personally to give you more guidance on the features of the website, please contact us here.

If you have received an error message, we would first advise you to log out and try logging back in. If you are still having problems, our customer service team will be able to help on 0800 085 8050. Please make a note of the error message you have received so we can help you further.

Using our mapping functionality will provide the most accurate and up-to-date information to process your order. In most cases, you are not required to upload a plan in addition to using the mapping tool. However, location plans are compulsory for certain searches - without them, we cannot complete your order. When placing your order, you will be advised whether a plan is required at the 'Additional Info' stage and the type of plan required for the products selected. Providing a plan at this stage will ensure your order can be processed as efficiently as possible, reducing the need to come back to you for further information.

Contact our customer services team, who will be able to help, on 0800 085 8050 or email us at customer.services@geodesys.com.

If your order has already been dispatched, then it cannot be cancelled. Please read our cancellation policy for more information.

If your order has not been started, log into your account and on the main page you will see your orders either 'Awaiting Payment' or 'Orders in Progress.' You can hit the drop-down on the search you wish to cancel, and select 'Request Cancellation'. Alternatively, please contact us.

Yes! Please add each quote to your basket, and once complete, head to your 'Basket' where you will be able to purchase the saved quotes in one payment.

Log into your account and select the relevant case matter where you will see any quotes related to that matter. Here you will have the opportunity to review and amend them. Once happy with the quote, please select 'Confirm and Add to Basket'. You will then be asked to agree to the terms and conditions before selecting your payment method.

When in an existing quote or a quote in progress, complete all of the fields until you land on the 'Quote' section of the order. Here you will see your quote details in full. Select the print button at the top of the page to print.

All prices are valid only at the time of quoting. As prices may change from time to time, Geodesys reserves the right to change prices within any quote if the price has changed between the date of the quote being raised and the order being placed. This applies to both price increases and decreases.

Log into your account and select the relevant case. You will see any saved quotes here.

Our customers who order online using a credit or debit card can have their searches started as soon as the order is confirmed. Purchasing your searches via post not only means you have to wait for the order to get to us but sending them back via the post causes further delays to the levels of service you will receive. Typically, online orders are returned within three working days.

Absolutely! The website makes it easier than ever before to order online. If you have ordered by post in the past 12 months and provided a valid email address, likely, we have already set you up with a web account linked to your email address. Log in using your email address as your username. Please note that you will need to reset the existing password.

For customers who have not provided us with an email address when ordering, a unique username has been set up. This username will be updated when we have received a valid email address.

If you currently do not have a web account, all you will need to do is select 'Register for a Geodesys online account.'

Please call our Customer Services Team on 0800 085 8050 for more help if you get stuck.

By moving online, you can benefit from:

• a quick and simple ordering process
• full range of package discounts
• choice of delivery method
• weekly, monthly or order-related invoicing
• secure online payment by credit/debit card
• order online and pay by cheque

We are continually reviewing our product range and endeavour to provide our customers with the best selection of products to meet their needs. If you wish to enquire about specific products, please email sales.team@geodesys.com or speak to our customer service team on 0800 085 8050.

If ordering from our product list, the best package price on your particular product combination will always be applied.

Occasionally, you may notice that more than one package is greyed out in our packages list. This is because the combination of products that you have selected is available in different package formats. Your selected combination, however, will only appear once in the 'Current Quote' box.

When you register, one of our account managers will be in touch to discuss your requirements and help get you set up with a credit account.

Simply log into your account, select your initials, then 'My Details' and scroll down to 'My Options.' From here, you can select your preferred marketing notification options. Please hit 'Save' once you have made your preferred changes.

Amending your details couldn't be easier. Once logged into your account, select your initials and then 'My Details'. From here, you can change anything, from your contact details to how you would like to receive your orders.

There are two ways to change your password; if you can't remember your password, click on the link 'Forgotten your password?' and enter the email address you use to log into your account. A link will be sent to your email address, which you will need to click on to reset your password.

If you know the existing password and want to change it, please log into your account, select your initials and then 'My Details.' From here, select 'My Security' and then 'Change Password.' You will be asked for your current password before entering your new password.

If you don't have access to the email address you use to log into the account because it belongs to someone else in the company, then please create a new website account. Due to security reasons, we are only able to send password reset requests to the email address associated with the Geodesys account.

Please click on the 'Forgotten your Password?' link and enter the email address that you use to log into your Geodesys account with. A link will be sent to your email address, which you'll need to click on in order to reset your password.

Please ensure your email hasn't gone into your junk items folder. The email address it will be sent to is the same one used to log into your Geodesys account. If you still experience issues, please contact our customer services team on 0800 085 8050.

If you have ordered from us during the last 12 months, you'll simply be asked to reset your password and security question when you enter your username and password. At this point, we'll show you the most up-to-date terms of use, which you simply need to agree to and submit. We'll then send you an email, so please check your junk items folder in case it goes into there by mistake. Click the link in the email, and set your new password and question. You will then be taken directly to the site.

Firstly, welcome! New customers will need to create an account before making an order. Simply select 'Registration' and complete the form, and then one of our Account Managers will be in touch to finish setting up your account.

If you would like one of our Account Managers to arrange an appointment to come and visit you personally to show you all the new features in person, please contact us directly here. Alternatively, we can carry out virtual training sessions.

Yes, absolutely. We have dedicated account managers who will be happy to visit you and your team to assist you with learning the features of our website. They can offer the following services:

• website demonstration and training
• review of your company's online account
• talk through your specific search requirements
• regular legislative, industry and product updates
• regional knowledge and networks
• strong relationships with all our suppliers including Landmark, Groundsure and DevAssist

Simply drop them a message here to arrange an appointment.

Ordering and paying online ensures a much faster turnaround on your orders. Typically, 97% of Anglian Water CON29DW Residential reports ordered online are completed within one working day, and 98% of all search reports ordered online are turned around within three working days. Ordering online also ensures you are offered the most up-to-date discounted packages available. In addition, you can save quotes for your clients and print them directly from the website.

Geodesys will retain a copy of your CON29DW Residential or Commercial report for six years from the date the report was produced (if the address was within the Anglian Water region). However, we will not be able to reissue the report if three months have passed since the production date. This is due to the data being valid only for the date the report is produced and is therefore deemed out-of-date once three months have passed.

Reports provided by our third-party suppliers are held (by them) for various lengths of time - details of retention periods are available on request.

Geodesys will hold all third-party reports for four months from the date the report was produced, apart from in the case of Lawyer Checker® and Anti-Money Laundering (AML) searches. Results are only valid on the date these reports are produced because they contain personal data. These products will only be held by Geodesys for five days from the date they are created.

See our current cancellation policy for more information.

We recommend you use our mapping functionality to search for the property or land area using a nearby road or town. Select or draw the area of land that you require - by doing this, we’ll display the correct pricing for each product you require. You can enter the address information in the Property Details form within the mapping tool.

If the result you are looking for is not available to select in the list provided, you can browse the map to identify the property boundary or area of interest. If you do not use our mapping functionality, you will need to manually determine the land size and input the sewerage supplier and local authority for the area. Therefore we recommend that you always use our mapping functionality to save time by reducing the risk of ordering an incorrect product and further queries.

digdat is our mapping service which provides online access to Ordnance Survey mapping or asset location maps at competitive prices. Terms and conditions apply.

We aim to send out all CON29DW responses and all other searches between three to five working days (except local authority searches) from ordering. Sometimes we have to contact third parties to gain information or request data, which may take a little longer. We guarantee that if we have not delivered your searches within ten days and have not been in touch with an explanation for the delay, we will reimburse you in full.

We offer a full range of searches to suit your individual needs. Residential searches are designed for single residential premises with one billing account. Commercial searches are designed for shops, units and areas of land.

Residential environmental reports are designed for single residential premises and as such are based on a single point. If a commercial property or an area of land needs to be covered by this report, a commercial version of the environmental search will enable us to outline the boundary of the area required and provides a more accurate reflection of the environmental issues affecting the site.

You can find more information about the searches we sell, along with instructions on how to purchase them, in the residential searches and commercial searches section of the website. Our customer services team is also on hand to provide any advice or guidance on the right products for you. You can reach us by telephone on 0800 085 8050 or contact us here.

Geodesys are the official provider of drainage and water searches (CON29DW) for the Anglian Water region, but we also provide out-of-area drainage and water searches, environmental reports, flood reports, ground stability and subsidence reports, farm reports, planning histories and local authority searches for residential and commercial properties throughout England and Wales. You can also purchase SDLT and AP1s through our post-completion service.

Residential environmental reports are designed for single residential premises and are based on a single point. If a commercial property or an area of land is to be covered by this report, a commercial version of the environmental search will enable us to outline the boundary of the area required and provide a more accurate reflection of the environmental issues affecting the site.

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If a property is being billed on a commercial tariff or is larger in area than a standard residential dwelling, you may need to order a CON29DW Commercial Drainage and Water search. This is backed by £2 million liability cover. Commercial searches, where the area to be searched exceeds 10 hectares, require a CON29DW Commercial Plus Drainage and Water search, which is designed for large development sites (over 10 hectares), commercial sites with multiple accounts, and parcels of land or properties that include land (for example large farms). This search includes higher liability cover of up to £10 million.

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Our billing system is separate from our mapping system. For this reason, we require as much information as possible, such as an occupier name or alternative address, to help us locate the account registered with Anglian Water billing. In most cases, we will need to amend the search address to match the correct account. If you have any queries about the billing of a property, contact Anglian Water on 03457 91 91 55. If a property has not been registered or we cannot find an account, the search can be returned with the same asset plans but without connection information.

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Fewer and fewer products only include information that surrounds a specific point on a map, therefore to ensure that the entire area of your property or land is covered by all searches we recommend that a location plan is available to us and our suppliers. If you use our mapping functionality, you are not required to upload a separate location plan, as our mapping is fully approved for all searches available through Geodesys.

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Yes, the plans will show any decommissioned Anglian Water mains.

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These represent the position of the Anglian Water manholes. Please consult the plan legend for all symbols on the plan.

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digdat is our mapping service which provides online access to Ordnance Survey mapping or asset location maps at competitive prices. Terms and conditions apply.

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