FAQs

Got a question? We can help.

General

Geodesys are the official provider of drainage and water searches for the Anglian Water region, but we also provide out of area drainage and water searches, environmental reports, flood reports, ground stability and subsidence reports, farm reports, planning histories and local authority searches for residential and commercial properties throughout England and Wales.

The product pages of our website give a clear explanation of all our products, along with instructions on how to purchase them. Our customer services team is also on hand to provide any advice or guidance on the right products for you. You can reach us by telephone on 0800 085 8050 or contact us.

We offer a full range of searches to suit your individual needs. Residential searches are designed for single residential premises with one billing account. Commercial searches are designed for shops, units and areas of land. 

Residential environmental reports are designed for single residential premises and as such are based on a single point. If a commercial property or an area of land needs to be covered by this report, a commercial version of the environmental search will enable us to outline the boundary of the area required and provides a more accurate reflection of the environmental issues affecting the site.

When ordering online, our Search Alert tool highlights additional reports which may be applicable and helps to identify all potential risks that may need further investigation.

The individual product descriptions should help you make the right choices, or you can contact our Customer Services Team on 0800 085 8050 for advice and guidance.

We aim to send out all CON29DW responses and all other searches between three to five working days (with the exception of local authority searches). Sometimes we have to contact third parties to gain information or request data, which may take a little longer. We give the guarantee that if we have not delivered your CON29DW or search within ten days, and have not been in touch with an explanation for the delay, we will reimburse you in full. If you need a search report urgently, for an additional fee, we also offer an expedited service with a turnaround time of 24 hours.

digdat is our mapping service which provides online access to Ordnance Survey mapping or asset location maps at competitive prices. Terms and conditions apply.

If the address cannot be automatically located from the information you have entered, you are able to enter the address that you do have and use our mapping functionality to identify the property boundary or area of interest you need. If you do not use our mapping functionality, you will also have to manually determine the size of the land, who the sewerage supplier and local authority is for the area – therefore we recommend that you always use our mapping functionality to save you time by reducing the risk of ordering an incorrect product and further queries.

Once you click “No Postcode” you are able to enter all the address information you do have and confirm the address. Once you’ve done this, we’d recommend that you use our mapping functionality which allows you to search for the property or land area using a nearby road or town (exactly like Google and Apple Maps). You can then select or draw the area of land that you require and by doing so we’ll display the correct pricing for each product you require.

Geodesys will retain a copy of your CON29DW or COMMERCIALDW report for six years from the date the report was produced (if the address was within the Anglian Water region). However, we will not be able to reissue the report if three months has passed since the production date. This is due to the data only being valid for the date the report is produced and is therefore deemed out-of-date once three months has passed.

Reports provided by our third party suppliers (including CON29DW and COMMERCIALDW reports produced for addresses outside the Anglian Water region) are held (by them) for various length of times - details of retention periods are available on request.

Geodesys will hold all third party reports for four months from the date the report was produced, apart from in the case of Lawyer Checker® and Anti-Money Laundering (AML) searches. Results are only valid on the date these reports are produced due to the fact that they contain personal data. These products will therefore only be held by Geodesys for five days from the date they are created.

Website features

Ordering and paying online ensures a much faster turnaround on your orders. Typically, 97% of CON29DW (Anglian Water) ordered online are completed within one working day, and 98% of all search reports ordered online are turned around within three working days. Ordering online also ensures you are offered the most up-to-date discounted packages available. In addition, you can save quotes for your clients and print them directly from the website.

Yes, absolutely. We have dedicated account managers who will be happy to visit you and your team to assist you with learning the features of our website. They can offer the following services:

  • website demonstration and training (including Search Alert recommendations)
  • review of your company's online account(s)
  • talk through your specific search requirements
  • regular legislative, industry and product updates
  • regional knowledge and networks
  • strong relationships with all our suppliers including Landmark, Groundsure and DevAssist

Simply drop them a message here to arrange an appointment. 

Logging In

Firstly, welcome! New customers will need to create an account before making an order. Simply select 'Register for a Geodesys online account.' From there you will need to provide us some information to set up your account with. If you have any problems, please give our customer services team a call on 0800 085 8050 or email us at customer.services@geodesys.com. Alternatively, if you would like one of our Client Account Executives to arrange an appointment to come and visit you personally to show you all the new features in person, please contact us directly here.

If you have ordered from us during the last 12 months, you'll simply be asked to reset your password and security question when you enter your username and password. At this point, we'll show you the most up-to-date Geodesys terms of use, which you simply need to agree to and select 'Submit'. We'll then send you an email, so please check your junk items folder in case it goes into there by mistake. Click the link in the email, and set your new password and question. You will then be taken directly to the new site.

Please ensure your email hasn't gone into your junk items folder. The email address it will be sent to is the same one used to log into your Geodesys account. If you still experience issues, please contact our customer services team on 0800 085 8050. 

Please click on the link called 'Forgotten your Password?' and enter the email address that you use to log into your Geodesys account with. A link will be sent to your email address, which you'll need to click on in order to reset your password. 

If you don't have access to the email address you use to log into the account because it belongs to someone else in the company, then please create a new website account. Due to security reasons, we are only able to send password reset requests to the email address associated with the Geodesys account.

Your account

There are two ways to change your password; if you can't remember your password, click on the link called 'Forgotten your password?' and enter the email address you use to log into your Geodesys account with. A link will be sent to your email address, which you will need to click on in order to reset your password.

If, however, you know what the existing password is and want to change it, please log into the account and select 'My Details.' From here, you can select 'Change Password.' You will be asked for your current password, before entering the details of your new password.

Amending details couldn't be easier. Once logged into your account, please select 'My Details'. From here you can change anything, from your contact details through to how you would like to receive your orders.

Simply log into your account, select 'My Details' and scroll down to 'My Options.' From here you can select your preferred marketing notification options. Please hit 'Save' once you have made your preferred changes.

When you register with the Geodesys website, you will be asked to fill out a section called 'Customer Organisation' which is where you can request a credit account application form to be sent to you. Please fill this out and send it back to us so our finance team can review your application. If you didn't select it at the time of registering, or you would like a new copy, you can download one here. 

Your order

Search Alerts appear in the top box on the right hand side of your screen when a property location is identified as being in or near to an area where the highlighted risk(s) may be present. At the same time the screen will highlight which report(s) may be helpful in assessing the extent of the risks highlighted. The Search Alert risk icon changes from red to green when you have selected a product that provides more information on the identified risk(s). Clicking a highlighted risk on the box will also indicated the appropriate searches.

We strongly recommend that you explore the highlighted risk area(s) by obtaining the necessary report(s) to examine this in further detail as part of your on-going due diligence. if you require further information or support in interpreting the results of this Search Alert, please do not hesitate to contact us.

If ordering from our product list then the best package price on your particular product combination will always be applied. Alternatively you can click on the 'Discount Packages' banner to see our current range of packages.

Occasionally, you may notice that more than one package is greyed out in our packages list. This is because the combination of products that you have selected is available in different package formats. Your selected combination, however, will only appear once in the 'Current Quote' box.

We are continuously reviewing our product catalogue, and we endeavour to provide our customers with the best selection of products to meet their needs. If you wish to enquire about specific products, please email our Product Managers at product.management@geodesys.com.

Absolutely! The website makes it easier than ever before to order online. If you have ordered by post in the past 12 months and provided a valid email address, it's likely we have already set you up with a web account linked to your email address. Please log in using your email address as your username. Please note that you will need to reset the existing password.

For customers who have not provided us with an email address when ordering, a unique username has been set up for you. This username will be updated when we have received a valid email address.

If you currently do not have a web account, all you will need to do is select 'Register for a Geodesys online account.'

Please call our Customer Services Team on 0800 085 8050 for more help if you get stuck.

By moving online you can benefit from:

  • a quick and simple ordering process
  • full range of package discounts
  • choice of delivery method
  • weekly, monthly or order-related invoicing
  • secure online payment by credit/debit card
  • order online and pay by cheque

Our customers who order online using a credit or debit card can have their searches started as soon as the order is confirmed. Purchasing your searches via post not only means you have to wait for the order to get to us, but sending them back via the post causes further delays to the levels of service you will receive. Typically, online orders are returned within 3 working days. 

Log into your account, and on the main page you will see 'Saved Quotes.' If you would like to go into those quotes and edit/add them to your basket to purchase, select the pencil to the right of the quote. You will then have the opportunity to review and amend them. Please take note of any 'Search Alerts' provided as they identify whether a property location is identified as being in or near to an area where the highlighted risk(s) may be present.

Log into your account, and on the main page you will see 'Orders in Progress.' From here you can view the current progress of your orders.

All prices are valid only at the time of quoting. As prices may change from time to time, Geodesys reserves the right to change prices within any quote if the price has changed between the date of the quote being raised and the order being placed. This applies to both price increases and decreases.

When in an existing quote, or a quote in progress, please fill out all of the fields until you land on the 'Quote' section of the order. From here, you will have all of your quote details in full, and you will see the printer button at the top of the quote page. Selecting this will create a print preview, where you can view how the quote will print, and you can print from there.

Log into your account, and on the main page you will see 'Saved Quotes'. If you would like to go into those quotes and edit/add them to your basket to purchase, select the pencil to the right of the quote. You will have the opportunity to review and amend them. Please take note of any 'Search Alerts' provided as they identify whether a property location is identified as being in or near to an area where the highlighted risk(s) may be present. Once happy with the quote, please select 'Confirm and Add to Basket'. You will then be asked to agree to the terms and conditions before selecting your payment method.

Yes! Please add each quote to your basket, and once complete, head to your 'Basket' where you will be able to purchase the saved quotes in one payment.

If your order has already been dispatched, then it cannot be cancelled. Please read our cancellation policy for more information.

If your order has not been started, log into your account and on the main page you will see your orders either 'Awaiting Payment' or 'Orders in Progress.' You can hit the drop down on the search you wish to cancel, and select 'Request Cancellation'. Alternatively, please contact us. 

Please contact our customer services team who will help further on 0800 085 8050 or email us at customer.services@geodesys.com for more help.  

Location plans are compulsory for certain searches, without them we cannot complete your order. When placing your order you will be advised whether a plan is required at the 'Additional Info' stage and the type of plan required for the products selected. Providing a plan at this stage will ensure your order can be processed as efficiently as possible, reducing the need to come back to you for further information.

Website: other

If you have received an error message, we would first advise you to log out, and try logging back in again. If you are still having problems, our customer services team will be able to help on 0800 085 8050. Please make a note of the error message you have received so we can help you further. 

Our Customer Service Team will be able to help on 0800 085 8050 or you can email them at customer.services@geodesys.com. Alternatively, if you wish for one of our account managers to visit you personally to give you more guidance on the new features of the website, please contact us directly here.

Next to each product, you will see that there is an 'i' symbol for you to find out more about the product. This is where you can find terms and conditions, the product card and you can also view a sample search.

Where we supply a search report to you, it is subject to the general Geodesys Terms, together with (a) the Geodesys Product Terms and/or (b) the Third Party Supplier Terms as applicable to the report(s) you have ordered.

If you order online, you will see that there is an 'i' symbol next to each product for you to find out more about the product. Click on the 'i' to view links to the Product and/or Supplier Terms, the product card and a sample search report. You will also be asked to agree to Product and/or Supplier Terms when you confirm your order.

If you use an order form to place your order, please be aware that both the general Geodesys Terms and all Product/Supplier Terms can be viewed by visiting here. 

If you are currently using Internet Explorer 7, you'll need to either upgrade your IE browser version or switch to Chrome or Firefox. Internet Explorer 7 is no longer supported on the website and unfortunately it won't work for you.

If you're using Internet Explorer 8, we would again recommend either upgrading to a more recent IE browser version or changing your browser to Chrome or Firefox to enable a better experience when using the site. (The site will work with IE 8 but the design/layout will not look as it should, having an adverse effect on your ordering experience).

Information requests

Fewer and fewer products only include information that surrounds a specific point on a map, and therefore to ensure that the entire area of your property or land is covered by all searches we recommend that a location plan is available for us and our suppliers. It is important to know that if you use our mapping functionality, you are not required to upload a separate location plan as it is fully approved for all of the searches that you can order through Geodesys.

Our billing system is separate to our mapping system. For this reason we require as much information as possible, such as an occupier name or alternative address, to help us locate the account that has been registered with Anglian Water billing. In most cases we will need to amend the search address to match the correct account. If you have any queries about the billing of a property, contact Anglian Water on 03457 91 91 55.

If a property has not been registered, or we are unable to find an account, the search can be returned with the same asset plans but without connection information.

If a property is being billed on a commercial tariff, or is larger in area than a standard residential dwelling, you may need to order a Commercial Drainage and Water search. This is backed by £2 million liability cover.

Commercial searches where the area to be searched exceeds 5 hectares, require a Commercial Plus Drainage and Water search, which is designed for large development sites (up to 1 km2), commercial sites with multiple accounts, and parcels of land or properties that include land (e.g. large farms). This search includes higher liability cover of up to £10 million.

Residential environmental reports are designed for single residential premises, and as such are based on a single point. If a commercial property or an area of land is to be covered by this report, a commercial version of the environmental search will enable us to outline the boundary of the area required and provides a more accurate reflection of the environmental issues affecting the site.

Maps and plans

digdat is our mapping service which provides online access to Ordnance Survey mapping or asset location maps at competitive prices. Terms and conditions apply.

These represent the position of the Anglian Water manholes. Please consult the plan legend for all symbols on the plan.

Yes, the plans will show any decommissioned Anglian Water mains.

After receiving my search

Yes, you can purchase Chancel repair indemnity insurance. The Chancel Report from CLS gives information about the cover they provide.

Once your environmental report  has been sent away as a referral,  you should receive a further response within one to two working days, if you have not received it by then please contact us.

You will need to contact Landmark. They will be able to advise you on what has failed and advise you on information that you can obtain to get the certificate for the property.

You will need to contact Groundsure. They will be able to advise you. Where reports are determined to be ‘Further Assessment’ you will be able to speak to the Environmental Consultant that personally reviewed the case.

If you have any questions or need anything clarifying in the responses you have received, our customer services team will be happy to help you. 

Anglian Water records test results by postcode zones to monitor the quality of the water. A sample of properties in each zone are tested and if one of these properties fails, then the whole zone is recorded as a failure.  The owners of the property that failed will receive a letter informing them of the problem and, if relevant, notification of any corrective action required.

Anglian Water investigates all infringements of drinking water quality standards thoroughly and takes appropriate corrective actions to resolve problems promptly. If there is any risk to public health from the quality of drinking water supplied, the Company informs customers immediately and advises them not to drink the water until the risk had been removed. For more detailed information, visit www.anglianwater.co.uk and select ‘drinking water quality’ from the menu.  This will enable you to search for the water quality test results for your postcode area.

Our customer service team will fully investigate all queries and offer help and guidance where required.

Please get in touch straight away so we can look into it for you. If you have any evidence to support your concern and can send us a copy then this may help speed things along. We will always investigate any claims that the data we use for our searches may be incorrect or needs updating, and if proven we will arrange for the records to be corrected and an updated search will be dispatched.

If it is determined that the property is connected to the mains, Anglian Water may back date the charges for the previous 12 months.

Question still not answered?

If you have a question that does not appear here, please contact us or give us a call on 0800 085 8050. One of our Customer Service Advisors will be happy to help

Speak to our friendly team