We understand that from time to time you may find it necessary to cancel a search after it has been ordered. We want to make cancelling as simple and straightforward as possible for you and have drawn up this policy to clearly outline the steps to take.
If you have any questions about making a cancellation please contact our customer services team on 0800 085 8050.
Drainage and Water Searches
We will stop working on your search and the order will not be completed or despatched to you.
Depending on your original payment method we will either credit your account or issue a refund of any payment made. Please note that if the cancelled search is part of a package deal, we will credit the cost of the search that has been cancelled, however this may impact the package discount. We will recalculate any discount and contact you if necessary.
All other products
We may already have placed the order with our suppliers so as soon as we know you wish to cancel, we will contact the supplier and instruct them to cancel the search. The search will not be completed or despatched to you.
If the supplier has not started processing the order and does not charge us for the product, then we will credit the full cost of the search. However, if the supplier has already commenced processing the order they may charge us for the product or for the work completed to date. In this instance we may need to pass this cost on to you. We will of course let you know as soon as we can, and will ensure all paperwork is updated and reissued.
Please note that if the cancelled search is part of a package deal, we will credit the cost of the search that is cancelled (less any unavoidable charge we receive from our third parties). However this may impact the package discount. We will recalculate any discount and contact you if necessary.
Additional information for those ordering online
If you are paying by cheque for an order placed on the Geodesys website, please note that we will honour the price quoted at the time of order for 10 working days, in accordance with our General Terms. If your payment is not received within this period, the order will be placed back into your saved orders. If you have any queries about this, please contact our customer services team on 0800 085 8050.