Customer Service

Facilitating the ordering process

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As conveyancing becomes ever more complex, you can depend on our Customer Service team to efficiently support your business, providing guidance and minimising work and trouble-shooting for your own staff.  

If things do go wrong we always try and resolve the matter immediately but we also have an official complaints process if you are dissatisfied with our service. And if you’re not happy with our official response, you may refer your complaint for consideration under the Property Ombudsman Scheme.

We have a customer promise which is our commitment to you and provides details of how we aim to deliver quality, expertise and a first class service.

Customer Satisfaction

Did you know...

In our 2022 customer satisfaction survey, 98% of our customers were satisfied with the overall Geodesys service and said they were likely to recommend us to colleagues.

Help us to help you

You can find a lot of tips and guidance in our FAQs. Please have a quick read. You  may also find the following useful to ensure that your ordering experience with us is as smooth as possible.

Complete addresses

If you require connection details for a specific property, please give us the full postal address (including the building name and/or number) – we might not be able to find it if it’s listed as ‘land at’, ‘un-named property’ or ‘land and buildings’.

Vendor/occupier name

A vendor’s name is always necessary in order to verify that we are searching against the correct property. If a property is vacant the previous occupier’s name will also help. Many commercial properties are found under the occupying company’s name as well as the property/unit number.

Provide a plan

A plan helps us verify that the information we provide is for the correct property. This is essential for land only and commercial requests, as well as for new properties (as they may still be known by their plot number). For this type of request an Ordnance Survey plan assists us greatly as it shows existing road names. If the Ordnance Survey plan supplied only shows empty land, please mark the boundary of the property to enable us to accurately answer the questions in the report.

Connection Status

Please provide the full address (including previous house names and numbers) or as much detail as you can. The address Anglian Water holds is shown on the Anglian Water bill for the property.

If you're unhappy

Please tell us! We will always try to resolve a query or complaint immediately. If this isn’t possible we will take all the details, investigate the issue thoroughly and come back to you in a timely manner. If your complaint has gone through our complaints process and you are still not satisfied with our response, you may refer your complaint for consideration under The Property Ombudsman scheme. For more information, please contact us.

• Call us on 0800 085 8050 so we can address your concerns straightaway
• Use the form on our contact us page to send us a message - we'll get back to you as soon as we can
• Put it in writing - our address is Customer Services, Geodesys, Osprey House, 1 Percy Road, Huntingdon, Cambridgeshire, PE29 6SZ