Our Customers Couldn’t be Happier… and Neither Could We!

The results of the 2025 Customer Satisfaction Survey are in,and we couldn’t be prouder of our teams for delivering another outstandingyear.

This year, we engaged directly with Geodesys users at every level of the conveyancing process, from administrators to fee earners, to gain a genuine, end‑to‑end understanding of what our customers need most. Their insights help shape the way we work, innovate, and continue improving the service we deliver.

With an overall satisfaction rate of 98.4%, we’re thrilled to remain the chosen search provider for so many conveyancers across the region, and truly grateful for the trust our customers place in us.

This achievement reflects the hard work and dedication of the entire Geodesys team. We’re committed to putting our customers first, valuing every piece of feedback to understand what we’re doing well and where we can further enhance our service. Insights from the survey play a vital role in shaping our priorities and guiding our future strategy.

Our dedicated Account Management Team is truly the backbone of Geodesys, and a key reason we stand out in the industry. This year, we’re proud to have achieved a 100% satisfaction rating for account management. With customers saying: ‘Our Account Manager has always been incredibly helpful and informative. They are always happy to suggest which searches may also be required (and importantly which environmental search is best suited). Thank you!’

Our Conveyancing Concierge service, which does it all for you by managing the full process of ordering your specified searches on your behalf, also received positive feedback in the survey: ‘I have used the conveyancing concierge service where there have been multiple properties to be searched or where land was very difficult to identify. I was very happy with the service provided.’

All of these things meant, coupled with our intuitive mapping tool, knowledgeable customer service team and webinar offering, meant that we received a 100% recommendation from our users.

Thank you to all those that took part in the survey and gave us such a glowing review. Here’s to another successful year of partnership.

If you would like to find out first hand what makes us a leading conveyancing search provider, get in touch with un onsales.team@geodesys.com